The birth of a concept is usually a nebulous process – a spark, painstakingly kindled over time. The beginnings of Intellect tell a vastly different story. This powerful idea was the result of a conscious, uniquely empathetic focus on the customer's customer. In 2003, Intellect was already a world-class banking product suite, ready to market and a potential magnet for quick wins. However, this enterprise was meant for greater things. What happens to a product suite when it is immersed in learning and a decade of intense R&D investment?
That pioneering journey is captured in these revelatory memoirs of Arun Jain – extracts from Annual Reports.