The Altum IVR systems have been a major contributor in increasing the overall efficiency of the Contact Center, improve revenue generation and also in providing an outstanding customer experience. Altum IVR systems are both strategic and tactical solutions that are mission-critical for the growing number of contact centers. Most customers find them convenient, easy to use, and have come to depend on them. Contact Centers are effectively using Altum IVR systems to reduce the cost of common sales, service, collections, inquiry and support calls. The Altum IVR held the contact centers to reduce the agent talk time at the same time provide the expected level of service. Contact Centers have also deployed Altum IVR systems where confidentiality of information during transaction is very critical eg credit card authorization.