Transformation Overview
A leading retail clothing chain in Chile, operating over 100 stores and serving nearly 300,000 active clients, modernized its financial services by reinventing its closed-loop credit offering. Utilizing the eMACH.ai Cards platform, the retailer replaced its existing infrastructure with a future-ready, scalable technology designed to handle high transaction volumes while maintaining low fixed costs.
Despite the challenge of managing a high volume of store-only transactions across 109 locations, success was ensured through a modular architecture that supports multi-currency and multi-country expansion. The implementation, completed in just 12 months, provides a unified 360-degree dashboard for real-time credit lifecycle management, including authorizations, transactions, and EMIs.
Business Impact
- Processing Efficiency: Reduced credit processing time by half through streamlined digital workflows
- High-Volume Stability: Successfully handles over 400,000 transactions per month across the retail network
- Rapid Deployment: Fully implemented the new system, including the migration process, within 12 months
- Active Engagement: Supports peak monthly volumes of nearly 300,000 active clients
Scalable Foundation: Enabled a “future-proof” infrastructure aligned with long-term business growth and Latin American expansion requirements
