Challenges

Challenges Faced by Building Societies

Building Societies face pressures from legacy technology, |rising compliance demands, and cost constraints
that directly compromise their member-centric mission

1

Manual Credit Decisioning & Lack of Transparency

  • Slow, manual underwriting workflows
  • Black-box decisioning that's hard to evidence under FCA Consumer Duty
  • Difficulty meeting PRA model-risk expectations (SS1/23)

2

Core Integration Complexity

  • High risk and cost of core migration to modernise lending
  • Legacy infrastructure that resists change
  • Fear of member-data disruption during upgrades

3

Heavy Friction for UK-Specific Compliance

  • Other platforms not built for common bond checks, BSA mortgage/affordability rules
  • UK/Irish GDPR requirements bolted on rather than native
  • Costly custom engineering to adapt global platforms

4

Prohibitive Software Costs

  • Flat fees and large upfront capital commitments
  • Per feature Pricing not designed for Building societies
  • Capital barriers that delay modernisation for building societies

5

Multi-Platform Overhead

  • Separate systems for retail, SME/Commercial, and Mortgage/affordability decisioning
  • No unified view of member relationships
  • Added integration and maintenance burden from running disconnected platforms

6

Algorithmic Bias Risks & Financial Exclusion Bottlenecks

  • Difficulty identifying fairness in AI-driven decisions
  • Lack of financial-inclusion outcome metrics
  • Equality Act alignment concerns leading to regulatory exposure and reputational risk