Digital Engagement Platform (DEP), earlier called as CBX-R, is the most comprehensive Open Finance enabled digital banking platform for financial institutions.The platform comes with the best of both worlds – (i) Comprehensive user journeys that elevate the lifestyle of the bank’s Retail, SME and Corporate customers by providing contextual experience across their lifecycle (acquisition, engagement and retention) (ii) Ability to adapt existing experiences or build new ones from scratch in a no-code manner.
That’s not it, with DEP, you can drive value across your organization with real-time dashboards, optimised processes and more. Available on Cloud-native Banking-as-a-Service (BaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) models, DEP lets you choose the right deployment model for your business.
Key Platform Features
- Comprehensive journeys across Acquisition, Engagement and Retention for Retail, SME & Corporate
- Create a unique design and experience with a composable UI/UX layer
- Microservices-based, Event-driven, API-enabled, Cloud Native, Headless with underlying AI models (eMACH.ai) Platform
- Pre-integrated with best-in-class fintech partners to offer differentiated solutions and drive growth
- Buy, Adapt & Build User Journeys without coding
- Connect with any core banking system, Applications, Fintechs & other Marketplace partners
Highlights
Product Highlights
Open Finance Enabled eMACH.ai Architecture
Built on a composable eMACH.ai (Events, Microservices, API, Cloud, Headless architecture, AI) platform, DEP comes with comprehensive microservices across Domain, Engagement, Contextualization, Data ingestion and Process Choreography. The platform can connect with any user experience layer upstream and any core banking, 3rd party applications, Fintechs and Marketplace players downstream. DEP is available in a Multi-Tenant model with the ability to have tenant-specific front-end, business process versions and Logical and physical partitions of tenant-specific data.
Complete Flexibility And Control With Buy, Adapt And Build
Digital Engagement Platform comes with the most 675+ Front-end journeys, 26 Domain Packs (across onboarding, lending, cards, payments, PFM, e-commerce marketplace, ESG etc), 350+ Open APIs and Events, Workflows and more. This gives banks a jumpstart to launching an amazing banking experience. Banks can further choose to adapt each experience with a drag and drop or build a completely new experience from scratch without any coding requirement.
DEP For Retail Banks
Our platform offers comprehensive experiences that are seamlessly stitched across the entire customer lifecycle – from acquisition to retention to engagement while giving you complete flexibility to build new engagement. With DEP’s persona-based UI/UX, we ensure that every customer enjoys a personalized and intuitive interface, making banking not just accessible but also enjoyable.
SME & Corporate Customers:
Digital Engagement Platform (DEP) designed specifically for SME banks empowers banks with comprehensive digital solutions that will transform the way SMEs onboard, manage their portfolios, monitor payments, and engage in trade finance.
Drive Bank-Wide Digital Transformation
DEP not only creates engaging customer experiences but empowers your entire organization from Branch to operations, developers and sales partners.
The branch and RM portal has innovative features like Zero waiting time with context-enabled appointment booking, 360° relationship view with past interaction summary suggested products and branch on the move.
Enable operations team by automating processes like eKYC, alerts and event-based triggers. Role-based dashboards and logs of Open & Closed requests help banks service customers while ensuring security.
Create 360° campaigns with pre-built ad templates and a campaign manager.
The innovative omnichannel partner portal helps agents and merchants acquire customers, track application status and service customers
Empower Your IT Team
Compose
- Drag & Drop UI Designer which can help developers create apps with Omni-Channel user experiences.
- App Development studio for API creation & Management, documentation and publishing
One Platform For All APIs
- Design, build, test, secure, manage and retire APIs using one platform
Process Orchestration
- Test complex business flows which span across multiple disparate systems, on-the-fly using an advanced orchestration engine and a runtime debugger
Enterprise Intergration
- Connect multiple applications using out-of-the-box integration tools
Accolades
Accolades
Driving customer value & market leadership.
Want to know more about Digital Engagement Platform?