The world of commercial banking as we have known it is changing… And significantly so!

One of my senior colleagues (and mentor) at Deloitte, always used to tell me – “Bala, just keep watching – the world is going to entirely change based on how the generation of today want to shape it in their image and with their preferences”.

Two years back I was at an intense brainstorming session on what really was shaping up the way banks offer commercial banking services to their clients, when I remember writing on the white board (yes… the good old days of in-person meetings), the very 4 words that are a subset of this article’s title – “Consumerization of Commercial Banking”, and at that moment, I remembered my former mentor and the connection to those golden words that he graciously gifted to me.

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